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[Solved] Slider control in Video application gets stuck  

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lore88824
(@lore88824)
Eminent Member
Joined: 12 months ago
Posts: 26
14/04/2020 2:16 pm  

Hello,

 

I'm experiencing this issue with my Pine controller: when in Video mode and setting up start and end keyframes the Slide control gets "stuck", meaning that the carriage keeps moving in the selected direction even though I remove my finger from the slider control and it returns to the central position. In order to stop the motor I have to move the control to the opposite direction. It is also somewhat less responsive to the touch action.

I moved from iPhone 5S to XS iOS 13.3.1

 

Thanx

L.G.


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lore88824
(@lore88824)
Eminent Member
Joined: 12 months ago
Posts: 26
14/04/2020 2:19 pm  

Hello,

 

I'm experiencing this issue with my Pine controller and app: when in Video mode and setting up start and end keyframes the Slide control gets "stuck", meaning that the carriage keeps moving in the selected direction even though I remove my finger from the slider control and it returns to the central position. In order to stop the motor I have to move the control to the opposite direction. It is also somewhat less responsive to the touch action.

I moved from iPhone 5S to XS, iOS 13.3.1.

It was OK on the previous phone.

App version is 3.0.4, firmware version is 1.7


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Patrick
(@patrick)
Black Forest Motion Moderator
Joined: 2 years ago
Posts: 95
15/04/2020 8:42 pm  

Does this happen all the time? Or just sometimes?
There should really be no difference between the slide controls between the various modes (e.g. timelapse vs. video).

We will try to reproduce this.


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lore88824
(@lore88824)
Eminent Member
Joined: 12 months ago
Posts: 26
16/04/2020 10:55 am  

Hello,

it basically does this all of the time, and the same thing happens with the Timelapse mode slider.

The Free run mode one is OK, either with the buttons or sliders.

Here's a video that shows the behavior.

Pine App Slider Behavior

Let me know of any other info you may need.

L.

 


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Patrick
(@patrick)
Black Forest Motion Moderator
Joined: 2 years ago
Posts: 95
16/04/2020 11:39 am  

Hi Lorenzo,

Thanks for the video.

I just tried with firmware V1.7 and could find the same thing on an iPhone 6.

With Firmware V3.0, I could not see this issue.

Do you have the chance to update to V3.0?
Make sure the updater program (on windows or mac) install properly on your machine before resetting the controller to get into update mode.

All the best,
Patrick


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Patrick
(@patrick)
Black Forest Motion Moderator
Joined: 2 years ago
Posts: 95
16/04/2020 11:54 am  

You could also try if changing the global setting for "Slide Bar-Response" will result in any change.
This setting is under "Motor Settings" -> "Global".

All the best,
Patrick


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lore88824
(@lore88824)
Eminent Member
Joined: 12 months ago
Posts: 26
16/04/2020 5:17 pm  

Tried to change that settings in the menu, didn't work.

I'll try to update the firmware and let you know.

L.


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lore88824
(@lore88824)
Eminent Member
Joined: 12 months ago
Posts: 26
17/04/2020 3:06 pm  

Hi, updated firmware to 3.0, all is good now.

Thanx

L.

 


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